Effective Date: 05/27/2026

DIBOC FLOWERS respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, submit a form, sign up for announcements, request a custom product, or communicate with us.

By using our website or providing information to DIBOC FLOWERS, you agree to the practices described in this Privacy Policy.

For questions, please contact us at:
DIBOC FLOWERS
Website: https://dibocusa.com
Email: sales@dibocusa.com
Phone/Text: (656) 212-7754

1. Information We Collect
We may collect the following types of information:

Contact Information
This may include your name, email address, phone number, billing address, delivery address, and other contact details.

Order Information
This may include products purchased, delivery or pickup date, recipient name, recipient phone number, recipient address, card message, order notes, payment status, and order history.

Recipient Information
If you send a gift to someone else, we may collect the recipient’s name, delivery address, phone number, venue details, service details, and any other information needed to complete the order.

Payment Information
Payments may be processed through third-party payment providers. DIBOC FLOWERS does not intentionally store full credit card numbers on our own systems. Payment processors may collect and process payment information according to their own terms and privacy policies.

Custom Order Information
For personalized or custom products, we may collect custom ribbon text, printed chocolate messages, photos, logos, artwork, names, dates, event details, color preferences, special instructions, and other information needed to create your order.

Marketing Signup Information
If you sign up for announcements, sales, promotions, or updates, we may collect your name, email address, mobile number, communication preferences, and consent records.

Website & Device Information
When you visit our website, we may collect information such as your IP address, browser type, device type, pages viewed, time spent on the site, referring website, location information, and cookie data.

Communications
We may keep records of messages, emails, texts, phone calls, form submissions, reviews, or other communications you send to us.

2. How We Use Your Information
DIBOC FLOWERS may use your information to:

• Process and fulfill orders

• Prepare floral arrangements, chocolates, desserts, gifts, and custom items

• Schedule delivery or pickup

• Contact you about your order

• Contact recipients when needed for delivery

• Process payments

• Respond to questions, requests, and customer service issues

• Create personalized products and custom designs

• Send order confirmations, updates, and transaction-related messages

• Send marketing emails or text messages when you have opted in

• Improve our website, products, services, and customer experience

• Maintain business records

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal obligations

• Protect the rights, safety, and property of DIBOC FLOWERS, customers, recipients, and others

3. Recipient Information
When you provide recipient information for a gift, delivery, funeral order, event order, or custom request, we use that information only as needed to fulfill the order, coordinate delivery, resolve delivery issues, and provide customer service.

We do not use recipient information for marketing unless the recipient separately provides their own consent.

4. Email & Text Marketing
If you choose to sign up for marketing communications, DIBOC FLOWERS may send you sales, promotions, announcements, product updates, event updates, and other marketing messages.

You may unsubscribe from marketing emails at any time by replying STOP to the email or by contacting us.

If you opt in to promotional text messages, you agree to receive text messages from DIBOC FLOWERS at the mobile number provided. Message frequency may vary. Message and data rates may apply. Consent to receive promotional texts is not required to make a purchase. You may opt out of promotional texts by replying STOP or by contacting us.

Even if you opt out of marketing messages, DIBOC FLOWERS may still send transaction-related messages about your orders, delivery, pickup, customer service requests, or account-related matters.

5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate the site, improve performance, remember preferences, understand visitor activity, support analytics, and assist with marketing.

Cookies are small files stored on your device. You may be able to disable or manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Third-party tools used on our website may also use cookies or similar technologies according to their own privacy policies.

6. How We Share Information
DIBOC FLOWERS does not sell your personal information in the ordinary sense of exchanging it for money.

We may share information with trusted third parties when needed to operate our business, including:

• Website hosting providers

• Payment processors

• Delivery providers or couriers

• Email marketing platforms

• SMS/text messaging platforms

• Customer service tools

• Analytics providers

• Form submission tools

• Printing, personalization, or production vendors

• Professional advisors, such as accountants, attorneys, or consultants

• Government authorities or legal parties when required by law

We share only the information reasonably needed for those services.

7. Payment Processing
When you make a purchase, payment information may be collected and processed by a third-party payment processor. DIBOC FLOWERS does not control every aspect of third-party payment processing and is not responsible for the payment processor’s independent privacy or security practices.

Please review the payment processor’s terms and privacy policy for more information.

8. Custom Photos, Logos & Personalization Materials
If you submit photos, logos, artwork, messages, names, dates, or other personalization materials, we use those materials to create and fulfill your custom order.

By submitting these materials, you confirm that you have the right to use them and authorize DIBOC FLOWERS to use them for the purpose of creating, preparing, displaying, photographing, documenting, or delivering your order.

We may keep order records that include personalization details unless you request deletion and we are not legally or operationally required to retain them.

9. Photos of Orders
DIBOC FLOWERS may photograph completed arrangements, gifts, chocolates, desserts, baskets, centerpieces, funeral tributes, or custom items for quality control, portfolio use, social media, marketing, or website display.

We will make reasonable efforts not to display personal contact information. If an item includes a highly personal image, private message, or sensitive detail, we will use discretion before posting. You may contact us if you do not want your custom order photographed or shared publicly.

10. Data Retention
We keep personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and support legitimate business purposes.

The length of time we keep information may vary depending on the type of information, the nature of the order, legal requirements, and business needs.

11. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, payment system, email system, text system, or electronic storage method is completely secure.

DIBOC FLOWERS cannot guarantee absolute security of your information.

12. Your Choices
You may contact DIBOC FLOWERS to request help with:

• Updating your contact information

• Correcting inaccurate order or account details

• Unsubscribing from marketing emails

• Opting out of promotional text messages

• Requesting deletion of certain personal information

• Asking questions about how your information is used

Some information may need to be retained for legal, tax, accounting, fraud-prevention, order-history, or business-record purposes.

13. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.

14. State Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used.

To make a privacy request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.

15. Third-Party Websites
Our website may include links to third-party websites or services. DIBOC FLOWERS is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you use.

16. Changes to This Privacy Policy
DIBOC FLOWERS may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

17. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:

DIBOC FLOWERS
Email: sales@dibocusa.com
Phone/Text: (656) 212-7754

Privacy Policy